From the support tab, the user can take help from the team by generating a ticket. It shows the Issue ID, Title, Description, Issue Type, Severity, Status and Created By.
New Support
To Add a New Support ticket, click on ‘Create a New Support’.
While creating a ticket, the user must enter Issue Type, Severity, Title, Description, Resolution and add an attachment. The Created By, Created Date and Status fields are already filled and cannot be changed.
There are two types of issues: Bug and Feature Requests. The Severity of the ticket has three options: Major, Low and Medium. The status will be ‘New’ as a new ticket is being generated. The description of the ticket contains the details about why the ticket is being generated. A resolution has details such as mapping to the right issue, sprint and the release it will go to in production.
Click on ‘Save’ to generate a ticket and notify the team regarding the issue.
Edit Support
To Edit the generated ticket, click on ‘Edit’ and an edit screen will appear.
The user can only change the Type of Issue, Severity, Title and Description of the bug along with adding a new attachment. Click on ‘Save’ to make the changes.